Hey, I'm pretty new here and pretty desperate. As the title says, my laptop's built-in keyboard and touchpad has stopped functioning. It all started when my laptop suddenly died because I failed to plug the charger in time. When I booted it up, the keyboard and touchpad just won't work. The laptop itself even disappeared in Razer Synapse and there's no thread anywhere that answers these questions. In my laptop's keyboard, only the Caps Lock key has its light on, but nothing else functions. I've had this laptop for about 2-3 years now. Big thanks to anyone who answers!
Yes, it is. I'm booted on Windows 10 right now to do some work so I used USBDeview to get the relevant data. If needed, I can boot into a Live Linux USB stick to fetch the data with lsusb.
An entirely open source driver and user-space daemon that allows you to manage your Razer. A lightweight service that runs in the background to interact with your Razer devices. BlackWidow Ultimate 2013. Blade Pro 2017 Full HD.
Device Name : Razer Blade
Description : Razer Blade
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 00
USB Protocol : 01
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&30f126ea&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : Razer Inc
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: Razer Blade
Driver Version : 10.0.15063.0
Driver InfSection : RzDev_Device.NT
Driver InfPath : oem22.inf
Instance ID : USBVID_1532&PID_0233&MI_016&325fb9d4&0&0001
Capabilities : SurpriseRemovalOK
Description : Razer Blade
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 00
USB Protocol : 01
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&30f126ea&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : Razer Inc
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: Razer Blade
Driver Version : 10.0.15063.0
Driver InfSection : RzDev_Device.NT
Driver InfPath : oem22.inf
Instance ID : USBVID_1532&PID_0233&MI_016&325fb9d4&0&0001
Capabilities : SurpriseRemovalOK
Device Name : Razer Blade
Description : USB Composite Device
Device Type : Unknown
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:28 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 6&325fb9d4&0
Service Name : usbccgp
Service Description: @usb.inf,%GenericParent.SvcDesc%;Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : ��
Device Mfg : (Standard USB Host Controller)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Composite Device
Driver Version : 10.0.17134.1
Driver InfSection : Composite.Dev.NT
Driver InfPath : usb.inf
Instance ID : USBVID_1532&PID_02335&36656249&0&8
Capabilities : SurpriseRemovalOK
Description : USB Composite Device
Device Type : Unknown
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:28 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 6&325fb9d4&0
Service Name : usbccgp
Service Description: @usb.inf,%GenericParent.SvcDesc%;Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : ��
Device Mfg : (Standard USB Host Controller)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Composite Device
Driver Version : 10.0.17134.1
Driver InfSection : Composite.Dev.NT
Driver InfPath : usb.inf
Instance ID : USBVID_1532&PID_02335&36656249&0&8
Capabilities : SurpriseRemovalOK
Device Name : Razer Blade
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 01
USB Protocol : 01
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&d19e928&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : (Standard system devices)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Input Device
Driver Version : 10.0.17134.112
Driver InfSection : HID_Inst.NT
Driver InfPath : input.inf
Instance ID : USBVID_1532&PID_0233&MI_006&325fb9d4&0&0000
Capabilities : SurpriseRemovalOK
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 01
USB Protocol : 01
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&d19e928&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : (Standard system devices)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Input Device
Driver Version : 10.0.17134.112
Driver InfSection : HID_Inst.NT
Driver InfPath : input.inf
Instance ID : USBVID_1532&PID_0233&MI_006&325fb9d4&0&0000
Capabilities : SurpriseRemovalOK
Device Name : Razer Blade
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 00
USB Protocol : 02
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&34020746&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : (Standard system devices)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Input Device
Driver Version : 10.0.17134.112
Driver InfSection : HID_Inst.NT
Driver InfPath : input.inf
Instance ID : USBVID_1532&PID_0233&MI_026&325fb9d4&0&0002
Capabilities : SurpriseRemovalOK
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/12/2018 9:52:50 AM
VendorID : 1532
ProductID : 0233
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 00
USB Protocol : 02
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 7&34020746&0
Service Name : HidUsb
Service Description: @input.inf,%HID.SvcDesc%;Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : ��
Device Mfg : (Standard system devices)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Input Device
Driver Version : 10.0.17134.112
Driver InfSection : HID_Inst.NT
Driver InfPath : input.inf
Instance ID : USBVID_1532&PID_0233&MI_026&325fb9d4&0&0002
Capabilities : SurpriseRemovalOK
Device Name : 0000.0014.0000.007.000.000.000.000.000
Description : USB Video Device
Device Type : Video
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:37 AM
VendorID : 1bcf
ProductID : 2c9a
Firmware Revision : 0.06
USB Class : 0e
USB SubClass : 03
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : usbvideo
Service Description: @usbvideo.inf,%USBVideo.SvcDesc%;USB Video Device (WDM)
Driver Filename : usbvideo.sys
Device Class : ��
Device Mfg : Microsoft
Friendly Name : USB Camera
Power : 500 mA
USB Version : 2.00
Driver Description: USB Video Device
Driver Version : 10.0.17134.1
Driver InfSection : USBVideo.NT
Driver InfPath : usbvideo.inf
Instance ID : USBVID_1BCF&PID_2C9A&MI_006&996b5dd&0&0000
Capabilities : Removable, SilentInstall, SurpriseRemovalOK
Description : USB Video Device
Device Type : Video
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:37 AM
VendorID : 1bcf
ProductID : 2c9a
Firmware Revision : 0.06
USB Class : 0e
USB SubClass : 03
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : usbvideo
Service Description: @usbvideo.inf,%USBVideo.SvcDesc%;USB Video Device (WDM)
Driver Filename : usbvideo.sys
Device Class : ��
Device Mfg : Microsoft
Friendly Name : USB Camera
Power : 500 mA
USB Version : 2.00
Driver Description: USB Video Device
Driver Version : 10.0.17134.1
Driver InfSection : USBVideo.NT
Driver InfPath : usbvideo.inf
Instance ID : USBVID_1BCF&PID_2C9A&MI_006&996b5dd&0&0000
Capabilities : Removable, SilentInstall, SurpriseRemovalOK
Device Name : Port_#0007.Hub_#0001
Description : USB Composite Device
Device Type : Unknown
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:28 AM
VendorID : 1bcf
ProductID : 2c9a
Firmware Revision : 0.06
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 6&996b5dd&0
Service Name : usbccgp
Service Description: @usb.inf,%GenericParent.SvcDesc%;Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : ��
Device Mfg : (Standard USB Host Controller)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Composite Device
Driver Version : 10.0.17134.1
Driver InfSection : Composite.Dev.NT
Driver InfPath : usb.inf
Instance ID : USBVID_1BCF&PID_2C9A5&36656249&0&7
Capabilities : SurpriseRemovalOK
Description : USB Composite Device
Device Type : Unknown
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 7/12/2018 9:52:50 AM
Last Plug/Unplug Date: 7/8/2018 12:33:28 AM
VendorID : 1bcf
ProductID : 2c9a
Firmware Revision : 0.06
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name : [REDACTED]
Vendor Name :
Product Name :
ParentId Prefix : 6&996b5dd&0
Service Name : usbccgp
Service Description: @usb.inf,%GenericParent.SvcDesc%;Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : ��
Device Mfg : (Standard USB Host Controller)
Friendly Name :
Power : 500 mA
USB Version : 2.00
Driver Description: USB Composite Device
Driver Version : 10.0.17134.1
Driver InfSection : Composite.Dev.NT
Driver InfPath : usb.inf
Instance ID : USBVID_1BCF&PID_2C9A5&36656249&0&7
Capabilities : SurpriseRemovalOK